TERMS & CONDITIONS
This website is owned and operated by Ours Beauty, Hair and Aesthetics. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a booking system for our salon as well as selling beauty products. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
The prices we charge for using our services/for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
Return and Refund Policy
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased.
a. No refunds will be provided Once a pre-booked or block treatment package has started. We do not offer cash refunds for unused sessions within the package.
b. However, we do offer store credit as an alternative. If you are unable to complete your package due to unforeseen circumstances, we will issue a store credit equivalent to the value of the remaining sessions within your package. This store credit can be used for any other services offered and does not expire.
Your appointments are very important to the team members at Ours Beauty, Hair and Aesthetics and are reserved especially for you. While we understand that sometimes schedule adjustments are necessary, we kindly ask for at least 24 hours’ notice to reschedule or cancel an appointment otherwise you will incur a charge of up to 25% of the service fee.
Same-day bookings require 4 hours notice for changing or cancelling your booking otherwise you will incur a charge of up to 25% of the service fee.